Have a question for us? You’re probably not the first to ask. Check out our frequently asked questions below. Still not sure of something? Email us at email@example.com or call us at 781-205-9235.
We want you to be completely satisfied with your Rec Room purchase. Not the perfect fit? Just let us know—we’re happy to help! We offer free shipping on all dress exchanges. Rec Room accepts returns of unworn/unwashed items within 30 days of your ship date. To initiate a return, please email us at firstname.lastname@example.org.
For an item to qualify for a return, we have outlined the important things to remember:
Shipping & first time exchange is always on us for all of our dresses & separates (and any items over $50).
No worries! We’re here to help. Please send us an email to email@example.com with your order number and what you’d like to exchange for, and we will follow up with you to initiate the exchange. We’ll ship you a new item right away, assuming the item you’re looking for is in stock.
Great call, let's get you something that you love. Please send us an email to firstname.lastname@example.org with your order number and what you’d like to exchange for, and we will follow up with you to initiate the exchange. We will refund any difference in price to your account once the exchange is completed.
No problem! We are happy to allow you to make gift exchange, too. Email us at email@example.com with the, zip code of where gift was shipped, along with the name of the person the order was originally shipped. If you don’t have that information, email us anyway and we’ll track down whatever you need.
If your order or shipping address is incorrect, please contact us right away.
If you receive an item that you believe is damaged or incorrect, please reach out to our team immediately by emailing firstname.lastname@example.org and we’ll get to the bottom of it.
Once your order is fulfilled, you will receive an email notification with your tracking information. Currently, we only ship domestically. At this time, we cannot ship internationally.
Standard shipping utilizes the United States Postal Service. Ground shipping may take up to 8 business days to arrive from the day you receive your shipping confirmation. And remember – standard shipping and exchanges of orders over $50 are on us.
Expedited Shipping is available at checkout, at the cost noted. And, while we prioritize these orders, there still may be a processing time of up to three days before your order is shipped.
Ugh, we totally empathize (believe us – we love our travelwear too), due to internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed.
Oh no! Please file a claim with the shipping carrier first, then shoot us an email to email@example.com letting us know your order number and your specific claim number. Once we receive that, we will work together to come to the best resolution.
We've heard from many of you that you want early access to our styles, which is why we occasionally offer a pre-order option for new or replenished items. Pre-order offers the chance to reserve your purchase with the understanding it will ship at a later date than when you purchase. Payment is due at the time of purchase, and you will receive a shipping notification once the order is on its way to you. When applicable, we note the date we expect the items to ship. However, sometimes things happen that are beyond our control, so we cannot guarantee this timeline. Good things are worth the wait, and we promise your Rec Room is worth it. If you have questions or want to learn more about our timing & production, email us at firstname.lastname@example.org.
Your credit card will be charged as soon as your order is accepted and processed.
We accept Visa, MasterCard, American Express, JCB, and Discover credit cards or debit cards. We also accept other types of online payment, like Apple Pay & Shopify Pay and PayPal. Unfortunately, we cannot accept checks or money orders.
You can use one promo code per order. If you’ve encountered two valid Rec Room promo codes during your travels through the internet, choose the one you like best!
We try to include lots of information on the page, and our styles run true-to-size, but our silhouettes vary from slim-fitting to relaxed-fitting, so each style will have different measurements. You can see each of our models, sized XS to XL on our site to help you decide!
If you’re not quite sure which size is right for you, email us at email@example.com. We basically live in our clothes 24/7, and have seen them on lots of bodies, so we can help with guidance. We will ask your typical size and how you like to wear your tops, bottoms, and dresses so we can suggest the best size for you!
Our styles are built for all-day wear, and they’re built to last. And while they're low maintenance, a little TLC goes a long way. Machine wash in cold water, as opposed to warm or hot (and always wait until you have a full load). We prefer to use a plant-based detergent that’s good for you & the environment, but whatever you choose, lay flat to dry after (it'll dry in a pinch!). We do not recommend ironing, bleach or dry cleaning either (the wrinkles will fall out quickly with wear, we promise!). If you must iron/steam, please do it on the lowest heat setting.
Email us at firstname.lastname@example.org with your resume & a bit about yourself, and we’ll be in touch.
Sweet! Email us at email@example.com and tell us a little bit about yourself.
Please email firstname.lastname@example.org with any press inquiries.
We don’t sell wholesale, so we aren’t accepting these requests at this time.
If you have questions, send them to email@example.com.
We love hearing from you! Email us firstname.lastname@example.org with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. And just like in grade school, there are no dumb questions!